Telephone FAQs

Our Telephone FAQs are designed to provide quick, helpful answers to the most common questions about your phone service—from features and billing to troubleshooting and setup. If you don’t see what you’re looking for, our local support team is always here to help.

How do I check voicemail from my home phone?

To set up your voicemail for the first time, dial 334-992-6382 or *98 from your home phone. You will be asked to select a 6 digit PIN and record your name to set up your voicemail. Once you access your mailbox, you will be guided through the process. Until these steps are completed, no callers will be able to leave voicemail messages.

After initial set up, you may access your voicemail any time by dialing 334-992-6382 or *98 from your home phone. If you are trying to check your voicemail from a different phone, you may dial 334-992-6382 and as soon as you hear the recorded message start, press the * (star) key, put in your entire phone number area code first. Then put in your PIN. Once in your box, follow the prompts to listen to, save, or delete messages. You will also have the ability to change personal options by listening to the prompts.

Your bill is mailed two weeks before a payment is due. Your monthly statement will show each current amount for that account.

Smart Hub is Pine Belt’s new online billing system. With Smart Hub, viewing your bill and making or scheduling check or credit card payments is very easy! You don’t have to risk missed or late payments ever again. Let Smart Hub send a monthly email reminder that your bill is ready.

If you haven’t already set up automatic payments, you can do that on Smart Hub too! To view and pay your bill, please visit Smart Hub at https://pinebelt.smarthub.coop or click the “Bill Pay” button at the top of the Pine Belt Communications website.

New users can register by selecting “New User”. Sign up to access our self-service site on the login page. Fill in the account number, last name of person/business, email address and click submit. You will see a message “Congratulations, your registration is complete.” Next, you will receive an email with a temporary password. Use the temporary password to login and change to your new password.

When you sign up online, you will need to know the last name of person/business that is on the account, your email address and your account number. In addition, you will need to answer one validation question to register and establish one security question. Once registration is complete, an email will be sent with a temporary password for the first login. You will be prompted to change password upon initial log in.

It is $5.00 per month. You are required to keep it for 2 years. It covers one new box per year excluding physical/water damage. It also covers the premise visit for the technician to come out to the home.

Bills can be paid by telephone, mail or in person at the following locations:

Pine Belt Telephone Co
3984 Co Rd 32
Arlington, AL 36722
334-385-2106

Pine Belt Wireless
302 South Main St
Linden, AL 36748
334-295-5585

Pine Belt Wireless
120 N Mulberry Ave
Butler, AL 36904
205-459-5585

Pine Belt Wireless
8 Camden Bypass
Camden, AL 36726
334-682-9655

Pine Belt Wireless
5 Broad St
Selma, AL 36701
334-878-8000

Pine Belt Communications
118 S. Jackson St
Grove Hill, AL 36451
251-275-2288

You will need the following information for your order:

  • Complete 911 street address or other location information such as a nearby neighbor’s phone number.
  • Previous telephone number at new location if known.
  • The type of home phone service you want.
  • How you would like your directory listing to appear.
  • Driver’s License and SSN for credit check.

We may ask for a deposit depending on your credit score. The amount of the deposit will vary based upon your choice of long distance.

Local Service Deposit $150.00

Long Distance Deposit $250.00

Sign up on Alabama’s Do Not Call Register. Your name will remain on it for 2 years.

  1. Depress the switchhook, listen for three beeps and a steady dial tone. (Present caller is placed on hold).
  2. Dial third party’s telephone number. If busy or no answer, depress switchhook twice to reconnect first call.
  3. After the third party answers, press swicthhook for a three-way call.

To END an existing call and answer a waiting call:
Hang up, then allow telephone to ring and answer it.

To HOLD an existing call and answer call waiting:
Press switchhook answer incoming call.

To ALTERNATE between calls:
Press switchhook and talk back to the other caller.

To DISCONNECT:
Hang up.

Dial *70 then listen for three beeps and a steady dial tone. Dial desired telephone number.

To FORWARD:
Dial *72 to activate, listen for three beeps and a steady dial tone. Dial telephone number to which calls will be forwarded. Press # or listen for three beeps. Hang up and your line will be connected to your forwarded line.

To CANCEL CALL FORWARD:
Dial *73, listen for three beeps and hang up.

Listen for Dial tone. Dial *69. It tells you the telephone number, date and time of the last call received. If you do not want to return the call hang up the line.

Dial *77 to ACTIVATE and Dial *87 to DEACTIVATE

E911 and USF charges are government regulated charges that are required for all telephone services. These prices may vary quarterly.