Mobile FAQs
Whether you’re curious about coverage, data plans, devices, or billing, this page covers the most common questions from our customers. If you don’t see what you’re looking for, our local team is always here to help.
What type of devices do you offer?
Pine Belt offers many type of devices for cellular service, including; Androids and feature phones. We currently do not offer any Apple products.
Disclaimer: As of July 1, 2024, we no longer support CDMA services and now only support Voice over LTE or VoLTE
Can I use my own device?
You may use your own device as long as it is compatible with our Pine Belt network. Please call or visit any Pine Belt location to find out if your device is compatible. We also offer devie trade-in with our partners at Newaya.
Can I keep my number from another provider?
Pine Belt does allow you to use your existing number from another provider as long as it is in our rate center (service area). Please visit any Pine Belt location for details.
Disclaimer: As of July 1, 2024, we no longer support CDMA services and now only support Voice over LTE or VoLTE
What are the roaming cost?
Pine Belt no longer charges roaming cost, it is included in all FLAT RATE service plans.However, Pine Belt asks all customers to stay within 20% roaming to help maintain cost of the service plans. Budget plans and Advantage 100 are subject to the standard cost per minute.
When is my bill due?
Pine Belt has four (4) billing periods. The due date of your bill is based on the billing cycle when you sign up for services. Your bill is mailed two weeks before a payment is due. Each monthly statement will show your current amount for that account.
What are USF and E911 fees?
The USF and E911 fees are government regulated charges that are required to be added to any cellular service plan.
Will I have nationwide coverage?
Pine Belt offers NATIONWIDE COVERAGE on all cellular service plans.
Can I set up auto pay for my account?
Pine Belt offers auto pay on all accounts. Auto pay can be set up at any time. Please call or visit any Pine Belt location for additional details.
Can I pay my bill online?
Smart Hub is Pine Belt’s new online billing system. With Smart Hub, viewing your bill and making or scheduling check or credit card payments is very easy! You don’t have to risk missed or late payments ever again. Let Smart Hub send a monthly email reminder that your bill is ready.
If you haven’t already set up automatic payments, you can do that on Smart Hub too! To view and pay your bill, please visit Smart Hub at https://pinebelt.smarthub.coop or just click “Bill Pay” on your home page @ pinebelt.net
New users can register by selecting “New User”. Sign up to access our self-service site on the login page. Fill in the account number, last name of person/business, email address and click submit. You will get “Congratulations, your registration is complete”. You will receive an email with a temporary password. Use the temporary password to login and change to your new password.
When you sign up online, you will need to know the last name of person/business that is on the account, your email address and your account number. In addition, you will need to answer one validation question to register and establish one security question. Once registration is complete, an email will be sent with a temporary password for the first login. You will be prompted to change password upon initial log in.
How can I pay my bill if I don’t have a computer?
Bills can be paid by telephone, mail or in person at the following locations:
Pine Belt Telephone Co
3984 Co Rd 32
Arlington, AL 36722
334-385-2106
Pine Belt Wireless
310 A South Main St
Linden, AL 36748
334-295-5585
Pine Belt Wireless
120 N Mulberry Ave
Butler, AL 36904
205-459-5585
Pine Belt Wireless
8 Camden Bypass
Camden, AL 36726
334-682-9655
Pine Belt Wireless
1541 Hwy 5 South
Marion, AL 35756
334-683-4977
Pine Belt Wireless
5 Broad St
Selma, AL 36701
334-878-8000
Pine Belt Communications
118 S. Jackson St
Selma, AL 36701
251-275-2288
Is voicemail offered on all service plans and how do I access my voicemail?
Pine Belt offers voicemail on all service plans.
To set up your voicemail for the first time, dial 334-992-6382 or *86 from your Pine Belt Wireless phone. You will be asked to select a 6 digit PIN and record your name to set up your voicemail. Once you access your mailbox, you will be guided through the process. Until these steps are completed, no callers will be able to leave voicemail messages.
After initial set up, you may access your voicemail any time by dial 334-992-6382 or *86 from your phone. If you are trying to check your voicemail from a different phone, you can dial 334-992-6382 and as soon as you hear the recorded message start, press the * (star) key, put in your entire phone number area code first. Then put in your PIN. Once in your box, follow the prompts to listen to, save, or delete messages. You will also have the ability to change personal options by listening to the prompts.
Do you offer insurance for your devices?
Pine Belt offers insurance on all cellular/wireless devices. Insurance is billed monthly and cost is based on the type of device you have. Feature phones are $2.99 per month and Smart phones and wireless internet units are $5.99 per month.
What type of Wireless Internet device do you offer?
The devices for wireless internet may vary based on availability. Please call or visit any Pine Belt location for exact devices.
Is the device portable?
The devices for Pine Belt wireless internet are portable. However, the internet service will only work in our network area.
Do I have to sign a contract for wireless service?
Pine Belt’s new plans do not require a contract. However, contracts are available with many of our Pine Belt plans. See our service plans for more details.
Do you offer prepaid?
Pine Belt does offer Prepaid plans to fit your needs. See our service plans for more details.
Do your service plans offer data and picture messaging?
Pine Belt does offer service plans that include data and picture messaging. See our service plans for more details.
Is your text messaging unlimited?
Pine Belt offers unlimited text messaging on ALL service plans.
Do I have to sign a contract or have a credit check for Wireless Internet service?
Pine Belt’s wireless internet does not require a contract or credit check. However, contracts are available. See service plans for more details.
Does your wireless internet service plans offer unlimited data?
Pine Belt currently offers 3G wireless internet service with unlimited data. See our service plans for more details.
What are the Pinebelt.net Email Settings for my cellphone?
CLICK HERE to review our Email Settings Fact Sheet.
What type of network is Pine Belt Wireless for voice?
Voice over Long-Term Evolution
Voice over Long-Term Evolution (acronym VoLTE) is an LTE high-speed wireless communication standard for voice calls and SMS using mobile phones and data.
Disclaimer: As of July 1, 2024, we no longer support CDMA services and now only support Voice over LTE or VoLTE